FAQs

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Here are some frequently asked questions from our customers.

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CAN WE ORDER EXTRA CHOCOLATE?
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Yes, if you are worried you may run out of chocolate you can order more chocolate by the kilo and melt it and add it to the fountain later.

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CAN WE USE THE FOUNTAIN OUTDOORS?
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Yes, the fountain can be set up outdoors. However, there are a few factors that may affect the operation of the fountain. Firstly, wind can be an issue. If there is even a small breeze, the chocolate can be blown off the fountain tiers and can cause a big mess and waste the chocolate. Secondly, there is a risk of insects flying or crawling into the fountain or dust blowing into it. Hence, we highly recommend indoor use for the fountains.

However, if you would really like your fountain outdoors, we can provide a wind guard for hire which is a clear perspex box that sits around the fountain and has a door which allows guests to access the fountain. This is available for a small additional charge.

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WHO OPERATES THE FOUNTAIN?
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You and your guests can help yourself to using the fountain. Simply put your desired dipping food onto the skewers provided, and place it under the fountain and remove and eat. Alternatively, we can provide an operator for $25 per hour, with a minimum of 3 hours.

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DO WE NEED TO PROVIDE ANYTHING?
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All we need is a table for the chocolate fountain to sit on and a power point. If the fountain is going to be placed more than 1m away from power, you will need to provide us with an extension cord. If you don’t have a table, we can hire you one.

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WHAT PAYMENT OPTIONS DO YOU ACCEPT?
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We accept cash on the day, EFT bank transfer or credit card, excluding AMEX. Cheques are not accepted.

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WHAT FOODS CAN BE DIPPED IN THE CHOCOLATE FOUNTAIN?
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You can dip anything you like in the chocolate fountain, provided that it doesn’t easily break up and block the fountain. Common dipping foods include marshmallows, strawberries, bananas, pineapple, rock melon, cup cakes and wafers. We can provide these for you, or you are welcome to source your own.

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WHAT AREAS DO YOU DELIVER TO?
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We deliver for free within 30km of the Sydney CBD. If you are out of this zone, we can deliver for a small additional charge. Please see our delivery page for more info.

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WHO CLEANS THE CHOCOLATE FOUNTAIN AT THE END OF THE FUNCTION?
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All our hire packages include set up, pick up and cleaning. All you need to do at the end of the night is turn the chocolate fountain off. The chocolate will dry solid in the fountain over night. We steam clean and sanitise the machines after each function, and prefer to clean them ourselves to maintain the upmost hygiene.

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WHICH IS THE MOST POPULAR CHOCOLATE?
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Milk is the most popular, with about 85% of all bookings taking this option. White chocolate accounts for about 10% of our bookings, dark about 4% and coloured 1%.

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WHAT FLAVOURS OF CHOCOLATE DO YOU HAVE?
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We have milk, dark and white chocolate. We also have a range of coloured dyes which we can use to dye the white chocolate to create a different colour. Additional charges apply for this service

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WHAT CHOCOLATE DO YOU USE?
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We use Couverture Belgian chocolate, the highest grade Belgian chocolate on the market. Please see “our chocolate” for more information.

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